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76 lines
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76 lines
3.3 KiB
Plaintext
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.. _faq-help:
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FAQ: Getting Help
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=================
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How do I do X? Why doesn't Y work? Where can I go to get help?
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--------------------------------------------------------------
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If this FAQ doesn't contain an answer to your question, you might want to
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try the `django-users mailing list`_. Feel free to ask any question related
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to installing, using, or debugging Django.
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If you prefer IRC, the `#django IRC channel`_ on the Freenode IRC network is an
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active community of helpful individuals who may be able to solve your problem.
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.. _`django-users mailing list`: http://groups.google.com/group/django-users
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.. _`#django IRC channel`: irc://irc.freenode.net/django
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Why hasn't my message appeared on django-users?
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-----------------------------------------------
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django-users_ has a lot of subscribers. This is good for the community, as
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it means many people are available to contribute answers to questions.
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Unfortunately, it also means that django-users_ is an attractive target for
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spammers.
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In order to combat the spam problem, when you join the django-users_ mailing
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list, we manually moderate the first message you send to the list. This means
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that spammers get caught, but it also means that your first question to the
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list might take a little longer to get answered. We apologize for any
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inconvenience that this policy may cause.
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.. _django-users: http://groups.google.com/group/django-users
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Nobody on django-users answered my question! What should I do?
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--------------------------------------------------------------
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Try making your question more specific, or provide a better example of your
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problem.
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As with most open-source mailing lists, the folks on django-users_ are
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volunteers. If nobody has answered your question, it may be because nobody
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knows the answer, it may be because nobody can understand the question, or it
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may be that everybody that can help is busy. One thing you might try is to ask
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the question on IRC -- visit the `#django IRC channel`_ on the Freenode IRC
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network.
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You might notice we have a second mailing list, called django-developers_ --
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but please don't e-mail support questions to this mailing list. This list is
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for discussion of the development of Django itself. Asking a tech support
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question there is considered quite impolite.
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.. _django-developers: http://groups.google.com/group/django-developers
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I think I've found a bug! What should I do?
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-------------------------------------------
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Detailed instructions on how to handle a potential bug can be found in our
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:ref:`Guide to contributing to Django <reporting-bugs>`.
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I think I've found a security problem! What should I do?
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--------------------------------------------------------
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If you think you've found a security problem with Django, please send a message
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to security@djangoproject.com. This is a private list only open to long-time,
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highly trusted Django developers, and its archives are not publicly readable.
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Due to the sensitive nature of security issues, we ask that if you think you
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have found a security problem, *please* don't send a message to one of the
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public mailing lists. Django has a
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:ref:`policy for handling security issues <reporting-security-issues>`;
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while a defect is outstanding, we would like to minimize any damage that
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could be inflicted through public knowledge of that defect.
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.. _`policy for handling security issues`: ../contributing/#reporting-security-issues
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